Here at midlands quads we specialise in supplying Kids Quad Bikes. Kids Quads, Kids Electric Quads.

1 Delivery

1.1   We aim to dispatch all orders within 24 hours of receiving payment (excluding public holidays and weekends).


1.2  Once we have arranged delivery with our external courier we will email you your delivery details .


1.3  All deliveries require a signature to be delivered. if for any reason  you will not be able to take delivery please let us know as soon as possible as we will be able to inform our courier.


1.4  We aim to deliver all products within the specified time frame set out within your chosen delivery method (excluding delays from public holidays). If we the suppler do not deliver the goods within the appropriate timescale, the customer is entitled to a full refund for the delivery of the goods and costs for further delivery method covered by us the supplier.


1.5  If the goods are unable to be delivered through the fault of the consumer then all subsequent deliveries will be at the cost of the consumer.


1.6  All deliveries will be to kerb side it is the responsibility of the consumer to transport the item/s into the property.


1.7  Once the consumer has taken delivery of the item/s they must check for damage incurred in transit within 72 hours as any claims for damage after this may be deemed user error and declined.


1.8  OUR COURIER WILL NOT DELIVER TO THE FOLLOWING REMOTE ADDRESS.


channel island (GY & JE), Isle of Wight (PO30-PO41), Isle of Man (IM), Northern Island (BT), ZE, HS, KW, BFPO,KA26 & 27 & 28, TR21-25, AB31 & above, DD3-DD11,DG3-DG9,EH35-EH46,FK14,FK18-FK21,G83, IV, KA6 & 18 & 19, KY9 & 10, KY14-16,ML11 & 12, TD1-TD14, PA20 & above, PH3 & above and all other offshore islands, Scottish Borders & Highland.


FOR ANY ORDERS PLACED TO THESE LOCATIONS WE MAY CONTACT YOU TO CANCEL THE ORDER OR  ASK YOU TO PAY THE EXTRA CHARGES.



2 CANCELLATION AND RETURNS POLICY

 2.1   If you wish to cancel your order you may do so at anytime before the item is shipped with no extra charge and you will receive a full refund. Please contact us sales@midlandsquads.co.uk or call on 07453302661 at  your earliest conveinience. Please consider shipping timescales detailed in 1.1.


2.2  You can return the goods to us within 14 days of receipt to receive a refund but the cost of return is  the consumers to cover. Please note all returns must be complete in original packaging (undamaged and unused) and fit for resale.  If not this may result in your refund being declined or  amount being reduced.


2.3  Once we have received the item/s back in satisfactory condition we will issue the refund back to the payment method supplied at checkout. Please allow seven working days to receive your refund.


2.4  The rights to return your item/s will not be valid if they have been used, damaged, modified or  broken.


2.4  If any item/s is returned to us in a non-resalable condition we reserve the right to reduce your refund up to the full purchase price.


2.5  Any items found to be damaged by misuse or misassembly will not be covered by our returns policy and will void you warranty.


3 warranty

3.1  All warranty periods are stated in product descriptions.


3.2  All warranties are for parts only in the instance where a claim is required please contact us stating the issue  via email to sales@midlandsquads.co.uk. Once we have assessed the claim we may be in touch and ask you to provide us with further evidence ie photos, videos etc.


3.3  Once we have approved the claim we will either send you replacement parts or arrange for the item to be returned to us for repair.


3.4  Warranties do not cover any damages caused by user error, misuse and abuse, misassembly, accidental damage or broken components due to rider error.


3.5  If a item is required to be retuned to us for repair we will arrange this service. If we are unable to collect the item for any reason the cost and responsibility for subsequent returns is down to the customer.


3.6  Where it is necessary for us to supply replacement components as part of a warranty claim we will try our best to deliver them within 72 hours. As we don't always stock all replacement components it may take up to 6 weeks for us to supply them.


4 legal declaration and disclaimer

4.1  All of the products that MIDLANDS QUADS supply are for recreational purposes ONLY and are not road legal vehicles. If you purchase a product from us it is your responsibility to use it in accordance with the current laws and we are not responsible for any  legal action taken against you.


4.2  All of our products are designed for riders aged 12 +. It is up to the discretion of parents/carers to decide the suitability of the products for the intended user/s.


4.3  The customer accepts all responsibility  for all loss, damage and costs caused by misuse, customers misassembly  and wear and tear of the product/s. It is the customers responsibility to ensure all items are fit to use and undertake periodic maintenance of the product/s to ensure they are fit for use.


4.4 We recommend that all users wear safety gear whenever using any of our products and that all children are under adult supervision. MIDLANDS QUADS do not take any responsibility for injury caused from the use of our products. 




  

5 advisories

5.1  All of our products are designed for light off road use short grass, tarmac etc.


5.2  We recommend that someone with some mechanical knowledge/experience undertakes all construction and maintenance of our products.


5.3  We expect our customers to have to change some components over the time of owning one of our products. If you feel you will be unable to undertake these tasks we strongly recommend that you do not buy any of our products.


5.4  All speeds and usage times are dependant on a lot of variable factors such as user weight, terrain product is being used on and the speed the user is travelling on the product.


MIDLANDS QUADS RESERVES THE RIGHT TO REVISE AND AMMEND THESE TERMS AND CONDITIONS AT ANYTIME. YOU SHOULD TAKE A MOMENT FROM TIME TO TIME AND CHECK THE TERMS AND CONDITIONS LISTED. IF FOR ANY REASON YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS YOU ARE PROHIBITED FROM USING THIS SITE.

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Contact Us

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We love our customers, so feel free to visit during normal business hours.

MIDLANDS QUADS

Hours

Mon

09:00 – 17:00

Tue

09:00 – 17:00

Wed

09:00 – 17:00

Thu

09:00 – 17:00

Fri

09:00 – 17:00

Sat

09:00 – 17:00

Sun

Closed